Platform onboarding experience
I helped build Into the Index puzzle game to onboard new users to Kibana dashboard. Into the Index is a puzzle game where users are given a cloud cluster for the period of the event. This cluster comes with preloaded "puzzles" they need to solve. All solutions are in Kibana are require players to use a combination of our solutions and visualizations.
Overview cards
Knowing that every product has a learning curve, our intent was to give users a smooth overview before they enter the full experience. We wanted to reduce the time to get started and set our users for success.
Result: Most players completed the game in 30-40 mins once they started.
Rewards system
In return for solving puzzles, puzzles collect points that are redeemable for swag.
Historically, this puzzle game was for new customers receiving a welcome pack. We have tentatively extended the game to events with further plans for other applications.
Results: 68% completion rate with 114 players (example data)
Mobile friendly
I worked with product manager, brand design and content to make sure the design is accessible on mobile even though the puzzle solving is desktop only. Intent is to be transparent with our users and give them as much information as possible to be successful.
Attempts and hints
he player will get 5 attempts to solve a problem with hints. Our intent was for players to try and solve all the problems instead of spending too much time on one problem. Overall the goal is to make them use the Kibana dashboard for different use cases.
Live experience
Sample experience by the developer, more examples available on request.
We received only positive feedback. Attendees embraced the challenge, particularly enjoying the concept of "earning" swag. This seemed to provide a perception of increased swag value. Although we didn't run a competitive component to the game (it is too easy for people to game), we did show a Canvas leaderboard - people were keen to track their progress in comparison to their peers.